You should receive your SIM card(s) in your mailbox within 3 working days* from the day the SIM card is mailed out. You will receive an email and SMS notifications when we have mailed out your SIM Card(s).
*Working days exclude Public Holiday, Saturday and Sunday.
*Delivery may take up to 5 working days during festive period/holidays
Should you encounter any issues with your SIM card delivery, please contact our friendly gridSupport team via our LIVE Chat (9am – 10pm daily) or email to firstname.lastname@example.org.