What is Digital ID Verification? How is it different from today’s process?
What are the steps I must complete to get my service activated?
What are some of the things to note before performing ID verification?
How do I perform ID verification?
Do I have to perform ID verification and acknowledge receipt of SIM card within a stipulated timeframe?
What must I do when I receive my SIM card(s)?
I am an existing subscriber, do I have to perform ID verification each time I add on new lines?
When will my SIM card(s) be mailed out after I have completed the sign up?
When can I expect to receive my SIM card(s) after successful signup?
Do I have to be present at home to receive it personally?

When can I expect to receive my SIM card(s) after successful signup?

November 18, 2020 00:29
Updated

You should receive your SIM card(s) in your mailbox within 3 working days* from the day the SIM card is mailed out. You will receive an email and SMS notifications when we have mailed out your SIM Card(s)

*Working days exclude Public Holiday, Saturday and Sunday.

Should you encounter any issues with your SIM card delivery, please contact our friendly gridSupport team via our LIVE Chat (9am – 10pm daily) or email to support@gridmobile.com.sg.

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