What is Digital ID Verification? How is it different from today’s process?

As part of our digitalisation movement to improve customer experience, Grid Mobile introduced Digital ID Verification. The current process of a face-to-face verification and the need to be present during delivery will be replaced by digital ID verification. Your SIM card(s) will be mailed to your letterbox and you can perform ID verification using your mobile phone at your own convenience! Fuss free. 😊

Digital ID verification is a complete solution to establish the real-world identity of users without the need for face-to-face contact. This is established through a 2 steps process,

1. The authenticity of an original ID document accepted by Grid Mobile is checked by taking images of the front and back of your original ID document.
2. Identity verification to ensure that the user uploading the ID is the owner of the ID submitted by taking a selfie which is then matched against the ID document.

You can refer to https://support.gridmobile.com.sg/hc/en-us/articles/900004429683-What-are-the-steps-I-must-complete-to-get-my-service-activated- for more information on how to perform your ID Verification.

The entire process is now simplified and more convenient for our customers.